Answers about shopping, shipping and materials
In the Help & FAQ section, you'll find answers to frequently asked questions about your purchase and our product ranges. The topics are organized so you can quickly find the right information.
How to find the right answer
Questions about shopping are covered in the sections on orders, shipping, returns and contact. For materials and techniques, check the sections on yarn and knitting or on pottery and glazes.
- Orders and payment, covering the ordering process, customer account and payment questions
- Shipping and pickup, covering delivery information and shipping costs
- Returns and complaints, covering return shipments and withdrawal
- Contact and service, covering ways to reach us and advice
- Product know-how on yarn and knitting as well as pottery and glazes
Good to know: For binding details on shipping, payment or withdrawal, the current information in the shop applies. If you can't find your question, you can reach us via Contact and Service.
