Common questions about advice and availability
Some questions can't be answered with product data alone. That's why Contact and Service gives you information on ways to reach us, advice, availability, dye lots, substitute yarns and other service topics, including our store in Luxembourg.
Help us match your request quickly
The more precise your details, the easier it is to check which solution or alternative fits your request. For glaze questions, it helps to know the clay type and firing temperature; for yarn questions, the yardage and your planned project.
- Give the item name or item number for product questions
- Include color, dye lot and quantity needed for yarn inquiries
- Have your order number ready for order questions
- Briefly describe your project for material questions
Good to know: You'll find current contact options and opening hours in the shop information.
