How to handle returns and defects
When it comes to returns and complaints, you may wonder how to proceed, for example if an item doesn't fit, arrives damaged or something is missing from the delivery. Here you'll find guidance on withdrawal, exchanges, complaints and refunds, as well as on wrong or missing items.
How to prepare your request
The current shop information on withdrawal and returns is legally binding.
- Have your order number and the affected item ready
- Take clear photos of shipping damage or defects
- Note the deadlines and conditions in the current withdrawal policy
- Prepare returns only after following the steps described in the shop
Good to know: If a delivery is damaged, keep the packaging and shipping materials for now. Photos of the item, packaging and shipping label document the case and make processing easier.
