Frequently asked questions about your purchase
Similar questions about orders and payment often come up before, during and after shopping. Here you'll find answers on the ordering process, customer accounts, guest checkout, payment methods, invoices and changes or cancellations.
What information counts
Whether an order can still be changed may depend on its status. The payment method information at checkout and in your order confirmation is binding. Invoice questions are resolved fastest if you provide your order number and invoice date.
- How an online order works
- Customer account and ordering without an account
- Payment methods offered in the shop
- Changes, cancellations and invoice questions
- Different shipping address
Good to know: If you'd like to change an order you've already placed, contact us as early as possible and give your order number. That makes it quicker to check whether a change is still possible.
